Delivering Outstanding Customer Service
Providing outstanding, professional customer service makes your organization stand out from its competitors. This course will cover the essentials of ensuring your customer service and organizational goals align, providing quality assistance to all customers to ensure they feel appreciated, and keeping calm in tough situations.
- Aligning customer service with company mission and goals
- Internal customers vs external customers
- Make customers feel important and appreciated
- Remain calm and reduce stress
The University of Arkansas Global Campus is recognized by SHRM to offer 5.5 recertification credit(s) for the SHRM-CP or SHRM-SCP.
Director of Sales