Customer Service Certificate Program

This online course will prepare you to become an effective representative for your organization and provide the skills you will need for a successful career in any industry that involves customer contact. You will learn about the customer service work environment, methods for successful customer relations, and career advancement tactics.

Objectives

• Describe how to create favorable impressions with customers
• Illustrate how to maintain a professional attitude even when handling difficult customers
• Strategize how to conduct customer service through electronic media such as email and the Internet
• Describe methods to anticipate, prevent and solve problems and complaints posed by customers
• Demonstrate an understanding of customers' needs and wants
• Outline methods of service to diverse customers, including those with different cultural backgrounds

Course Content

• Unit 1: The Customer Service Workplace
• Unit 2: Customer Service Duties
• Unit 3: Customer Service Skill sets
• Unit 4: The Customer Service Career
• Unit 5: Improving the Customer Experience

^$149

Online On-Demand

Access / Completion Time:
3 Months

REGISTER

U of A 10% discount available - view details

Technology Requirements

Course Access Information

Accessing Your Course

The process to finalize your enrollment into a class is not automated. Within 24 business hours you will receive an email with further information about how to access and begin your class. Please note that access to begin your class will be delayed if you register for a class on a weekend, a holiday, at the start of a U of A academic semester, when the U of A is closed for inclement weather, or when the U of A is closed for approx. 2 weeks over winter break.