Policies

Course Discount

Some non-credit courses offer a 10% discount to University of Arkansas Faculty, Staff, Current Students, and Alumni - see the class page to determine if the course you are interested in qualifies. To receive the discount, enter coupon codes below at checkout. You must register with your university credentials. Status will be verified, and correct rate will be applied. Additional discounts do not apply. 

Faculty/Staff Coupon Code: FS-UA25
Current Student Coupon Code: S-UA25
Alumni: Please check your Alumni Portal to view the code

No refunds of the UA 10% discount, or any other discount, will be granted once registration is complete. 

Non-credit courses are not eligible for the Senior Citizen/Senior Razorback Tuition Waiver, or the University of Arkansas Employee, Spouse or Dependent Tuition Waiver.

Course Refunds

Professional and Workforce Development requires learners to submit a withdrawal or drop request form via their Professional and Workforce Development account.

  • Scheduled Courses
    • Requests received 10 or more business days prior to event - 90% refund of the total charges (after credit card fees).
    • Requests received fewer than 10 but more than 5 business days prior to the start of an event - 50% refund of the total charges (after credit card fees).
    • Requests received 5 business days or fewer prior to the start of an event will be reviewed on a case-by-case basis but are typically not eligible for a refund.
    • No refunds or transfers will be granted after a course begins.
  • Online, Self-paced Courses
    • Requests received within 24 hours of registration - 90% refund of total charges (after credit card fees).
    • Requests received within more than 24 but fewer than 72 hours of registration - 50% refund of total charges (after credit card fees).
    • No refunds or transfers will be granted after 72 hours of registration.
  • Discount codes must be used at the time of registration. Amount of discount will not be refunded after registration.
  • All refund amounts described above are applied after credit card processing fees have been paid for both the original and refund transactions.
  • Course materials are typically ordered 5 business days prior to scheduled course start dates. Once course materials have been ordered, any refunds granted will be applied after materials fees have been paid.

Course Access Information

The process to finalize your enrollment into a class is not automated. Within 24 business hours you will receive an email with further information about how to access and begin your class. Please note that access to begin your class will be delayed if you register for a class on a weekend, a holiday, at the start of a U of A academic semester, when the U of A is closed for inclement weather, or when the U of A is closed for approximately two weeks over winter break.

Course Technology Requirements

All course participants are expected to have email capability.

Online course participants are expected to have the following:

  • Reliable access to a computer with Windows or Mac OS
  • Reliable access to the internet
  • Access to standard software such as word processing and spreadsheets, if required to complete coursework
  • A webcam
  • A microphone
  • Speakers or headphones
  • Minimum 8GB RAM

Please note that some corporate firewalls may not allow the use of Blackboard, the University's online learning system. If your IT Department cannot adjust this for you, you may need to plan to complete the course on another device at a different location.

Certificates of Completion

Please allow up to 30 days from completing your course to receive your certificate of completion.

Transferring to Another Course Section or Start Date

Prior to a course start date, participants that have registered for a course section and then wish to participate in a different section or start date of the course must submit a request in their Professional and Workforce Development account. In the event that a transfer is not practical, the Refund Policy will apply.

After a course has started, participants that have registered for a course section and then wish to participate in a different section or start date of the course must contact the Professional and Workforce Development team at training@uark.edu. Transfer requests will be evaluated based on a variety of factors, and may be granted at the discretion of Professional and Workforce Development.

Only one transfer to a different section/ start date will be permitted.

Accommodations for Disabilities

It is the policy of the University of Arkansas (University) to provide equal access and opportunity to qualified persons with disabilities in compliance with Section 503 and 504 of the Rehabilitation Act of 1973, as amended; the Americans with Disabilities Act (ADA) of 1990; and the ADA Amendments Act (ADAAA) of 2008.  The University prohibits discrimination based on disability in all services, programs and activities, aspects of the application process and employment relationship. The University will make good faith efforts to provide reasonable accommodations to applicants, employees, students, visitors, and participants in programs and services.

You are welcome to contact Professional and Workforce Development at training@uark.edu or 479-464-5024 to make an appointment to discuss your concerns. Our staff will work with you to determine reasonable accommodations and additional resources that might be helpful for you.

If you have a disability and anticipate barriers to your full participation, please request an accommodation via the Office of Equal Opportunity and Compliance (OEOC) website. You may also contact OEOC at 479-575-6208 or access@uark.edu if you have any questions.

Inclement Weather & Emergency Action Policy

In the event of inclement weather, Professional and Workforce Development will follow University of Arkansas guidance regarding facilities closure or altered hours of operation. Contact the Professional and Workforce Development team with questions regarding specific alternate arrangements

The Global Campus Building Emergency Action Plan will apply to any Professional and Workforce Development events held in the Global Campus facilities. A copy is on file with the Director of Professional and Workforce Development and the Global Campus Building Specialist; contact them for review.

Instructor Views

The views and opinions expressed by individual instructors belong solely to the instructor, and do not necessarily reflect those of the University of Arkansas.

Copyright

All course participants agree to not copy, reproduce, create derivative works of, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any content contained on the Website (including without limitation the Online Content and Courses) for any purpose other than as permitted by Professional and Workforce Development without our prior written consent.

All course instructors, speakers, and presenters are responsible for familiarizing themselves and complying with copyright infringement laws, and to secure permission to use copyrighted materials for instruction.