Customer Service Representative

This online course will prepare you to become an effective representative for your organization and provide the skills you will need for a successful career in any industry that involves customer contact. You will learn about the customer service work environment, methods for successful customer relations, and career advancement tactics.

Objectives

• Describe how to create favorable impressions with customers
• Illustrate how to maintain a professional attitude even when handling difficult customers
• Strategize how to conduct customer service through electronic media such as email and the Internet
• Describe methods to anticipate, prevent and solve problems and complaints posed by customers
• Demonstrate an understanding of customers' needs and wants
• Outline methods of service to diverse customers, including those with different cultural backgrounds

Course Content

• Unit 1: The Customer Service Workplace
• Unit 2: Customer Service Duties
• Unit 3: Customer Service Skill sets
• Unit 4: The Customer Service Career
• Unit 5: Improving the Customer Experience

Prior Learning

This noncredit course is beginner-friendly, with no prior expertise required. However, to ensure success, students should:

• Be comfortable reading and understanding English, as all materials are provided in English.
• Have basic computer skills, including navigating the internet, downloading/uploading files, installing software, and using applications like Microsoft Word.

These foundational skills will help you engage fully with our primarily online courses.