Strategies for Dealing with Difficult People
Workplaces can be full of conflicting personalities. Do you recognize these people: the know-it-alls, the passives, the aggressives, the "yes" people, the doom and gloom people, and the constant complainers? This course offers insight into understanding the different personalities, how to turn emotional exchanges into meaningful discussions, and the practical ‘how to’ needed to work toward goals.
- Understanding difficult people
- How to keep calm and focus on productivity
- Strategies for dealing with different types of difficult people
- Learn to bring out the best in people
The University of Arkansas Global Campus is recognized by SHRM to offer 5.5 professional development credit(s) for the SHRM-CP or SHRM-SCP.
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