Strategies for Dealing with Difficult People and Conflict Resolution

Every workplace is made up of diverse, sometimes conflicting personalities – thinkers, movers, leaders and followers, to name a few. This course offers insight into understanding the different personalities, how to turn emotional exchanges into meaningful discussions, and the practical ‘how to’ needed to work toward goals while keeping a level head.


  • Understanding difficult people
  • How to keep calm and respond effectively
  • Negotiation
  • When to seek a third party


Rick Teague 
TransAmericas Human Resources, LLC


October 2, 2018

8:30 am - 4:30 pm


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