Strategies for Dealing with Difficult People and Conflict Resolution
Every workplace is made up of diverse, sometimes conflicting personalities – thinkers, movers, leaders and followers, to name a few. This course offers insight into understanding the different personalities, how to turn emotional exchanges into meaningful discussions, and the practical ‘how to’ needed to work toward goals while keeping a level head.
- Understanding difficult people
- How to keep calm and respond effectively
- When to seek a third party
TransAmericas Human Resources, LLC